Development & Policy | August 2026 | 4 min read
⚡ Quick Takeaways
- Interior Minister Mohsin Naqvi announced passport services for the Gujranwala NADRA Mega Center.
- The facility operates 24/7 and already serves citizens applying for identity documents.
- Naqvi reviewed counters, the information desk and citizen guidance during his visit.
- Visitors told the minister that turns were moving quickly and waiting times were limited.
- Officials were directed to resolve complaints and reduce repeated visits by citizens.
The government is preparing to add passport services at the 24/7 NADRA Mega Center in Gujranwala, expanding public access to key documentation services in one location.
| 24/7 NADRA Mega Center in Gujranwala |
1 Roof Identity and passport services planned |
Soon Passport counters to be introduced |
Passport Services Planned For Gujranwala
Federal Minister for Interior Mohsin Naqvi has announced that passport services will soon be available at the 24/7 NADRA Mega Center in Gujranwala. The move is meant to give citizens another facility where identity and passport-related work can be handled more conveniently.
The announcement came during Naqvi’s visit to the center, where he reviewed the arrangements for citizens applying for national identity cards and other documents. He also met visitors directly to ask about their experience with the registration process and the services being provided.
| Public-service signal: Adding passport counters at a round-the-clock NADRA center can reduce pressure on separate passport offices if implementation is smooth. |
Minister Reviews Citizen Facilities
During the visit, Naqvi inspected different counters and the information desk. He directed staff to provide complete guidance and information to people visiting the center, especially those who may be unfamiliar with documentation procedures or required steps.
Citizens at the center expressed satisfaction with the services. Several visitors said their turn arrived quickly and that they did not have to wait for a long time. The minister praised the staff for managing the rush effectively, while also making clear that service quality must remain consistent.
Service Expansion At A Glance
| Item | Detail | Public Impact |
| Location | 24/7 NADRA Mega Center, Gujranwala | Citizens will get another access point for passport services. |
| Announced by | Federal Interior Minister Mohsin Naqvi | The announcement was made during his visit to the center. |
| Current services | Identity cards and other NADRA documentation | The center already handles heavy citizen traffic. |
| Planned addition | Passport services | Citizens may access identity and passport facilities under one roof. |
| Service focus | Guidance, complaint handling and fewer repeat visits | Officials were directed to improve convenience for visitors. |
Complaint Handling Also Comes Into Focus
Naqvi also took immediate notice of complaints raised by some citizens during the visit and ordered officials to resolve them. This part of the visit matters because public-service centers are often judged not only by speed, but also by how quickly complaints are acknowledged and fixed.
The minister stressed that citizens should not have to visit the center repeatedly to complete routine work. That direction points to a broader service-delivery goal: reduce unnecessary trips, provide clearer information at the first point of contact and make documentation services easier for ordinary citizens.
| Watch point: The real impact will depend on staffing, token management, clear fee information, and coordination between NADRA and passport authorities. |
Under-One-Roof Model Can Save Time
For residents of Gujranwala, the addition of passport services could make the 24/7 Mega Center more useful. People who need identity documents and passport services often have to plan separate visits, deal with different offices and manage different queues. A combined facility can save time if counters are properly staffed and procedures are clearly explained.
The government has already been expanding passport facilitation through selected NADRA mega centers and 24/7 passport processing locations in major cities. Bringing the same model to Gujranwala would support citizens who prefer extended operating hours or who cannot visit offices during standard working times.
| Positive outcome: A single service point can help families, workers and overseas applicants who need documentation but face limited time during normal office hours. |
Implementation Details Still Need Clarity
The announcement confirms that the passport facility is planned, but citizens will still need final details from official channels. These include the exact launch date, operating shifts, token timings, fee submission method, required documents and whether passport collection will also be available at the same center.
Until the service formally begins, applicants should continue checking guidance from NADRA, the Directorate General of Immigration and Passports and official government announcements. Clear public information will be important to avoid confusion once the new counters become operational.
| Caution: Citizens should verify the formal start date before visiting the Gujranwala Mega Center specifically for passport processing. |
Disclaimer: This article is based on available public reporting and official-service context. Citizens should verify final launch date, requirements, fees, token timing and service scope through NADRA or passport authorities before visiting.
