PTA Survey Shows Telenor is The Worst Network in Pakistan

May 31, 2024Zayn0

An independent study about quality of service (QoS) conducted by the Pakistan Telecommunication Authority (PTA) found that cellular mobile operators (CMOs) only partially satisfied the key performance indicators (KPIs) set in their licenses and the applicable regulations about voice services, webpage loading, and latency.

PTA Quality of Service Survey 

In 16 Pakistani cities, the PTA conducted an impartial Quality of Service (QoS) survey in the first quarter of 2024. The CMOs’ performance was evaluated in the survey in compliance with the 2021 Cellular Mobile Network QoS Regulations.

Voice Service Testing

To cover the greatest areas of the surveyed cities in 60 days, each operator had to travel about 2,270 km for the survey drive. Throughout the survey, 45,000 calls, SMS, and 0.25 million mobile broadband tests were made, in addition to 0.13 million Ookla Speed tests.

SMS Service Testing

On survey routes, samples of 4G/LTE signal strength were acquired during data tests in technology auto-detect mode. According to the PTA study, other operators satisfied the requirements, however, Telenor missed the KPI in most of the cities.

Since delay has a significant impact on user experience, it is an essential measure of mobile broadband performance.

Ookla Speed Test Servers Results

Pinging between various websites and the Ookla Speed Test servers was used to quantify network latency during the survey. Nonetheless, in most of the instances, it was discovered that the four operators had failed to meet the KPI. After testing the loading speeds of several national and international websites, not a single operator was discovered to be compliant in every area of the assessment. The operators only partially met the KPI.

Network Latency and Webpage Loading 

  • There were 20,485 call attempts made in total, 339 of which were unsuccessful. Out of 20,146 successful call attempts, 143 calls ended before the two minutes were up, while 20,003 calls stayed connected the entire two minutes.

 

  • While testing voice services in the surveyed cities, the 5xQoS KPIs (i.e., Network Accessibility, Call Setup Success Rate, Call Setup Time, Call Completion Rate, and Mean Opinion Score) were measured, and operators partially matched the necessary criteria.

Conclusion

Twenty,372 SMS were successfully communicated by the A-Party out of a total of 20,433 SMS sending attempts, while 20,203 SMS were successfully received by the B-Party. While testing SMS services in the cities under study, the two x SMS QoS KPIs (i.e., Delivery Time and Success Rate) were monitored, and operators only partially satisfied the KPI.

 

Zayn

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